Why trust us

Key Takeaways

• Our pick for the top phone plan for older adults is the Consumer Cellular 1 GB plan because it offers reliable service plus unlimited text and calls for $20 per month.
• The best cellphone plans for older adults will offer affordability, ease of use, a strong cellular signal, and enough data to meet your needs.
• The cellphone plans in our review cost between $20–$40 per line.

One of the greatest benefits of having a cellphone is the ability to stay connected with friends and family from virtually anywhere. As we grow older, this constant connection not only offers emotional support but also allows us to call for help when immediate assistance is needed.

The best cellphone plan for older adults offers reliable network coverage, excellent customer service, and affordability. But factors like data limits, ease of use, and contract length are also important to consider.

Our Reviews Team analyzed and compared dozens of plans and cellphones for older adults to find the best options. We’ve included a variety of choices with different features to help you find a plan that aligns with your budget and usage needs.

Best cellphone plans for seniors in 2024

• Consumer Cellular 1 GB plan: Best Affordable
• Lively Preferred: Best for Safety
• Mint Mobile Unlimited: Best for Talk and Text
• T-Mobile Essentials Choice 55: Best for Couples
• Verizon Unlimited Welcome: Best for Families

What we look for in a cellphone plan for seniors

We found several important factors when testing cellphone plans for older adults, including:

Network coverage

The best cellphone plan service for older adults offers strong and reliable network coverage, keeping them connected with friends and family.

Affordability

It’s important to find a plan that matches your budget while still providing the features and services you need.

Data

If you’re not sure how much data you need and already have a cellphone plan, review your current data usage.

Messaging and talk minutes

If you often talk with friends or family in other countries, you’ll want to choose a plan that includes unlimited text and talk minutes with international calls included or at an affordable rate.

Consumer Cellular 1 GB plan: Best Affordable Cellphone Plan for Seniors

Our expert take on the Consumer Cellular 1 GB plan

Consumer Cellular is a well-respected leader in the wireless industry with more than 4 million subscribers nationwide. As a mobile virtual network operator (MVNO), Consumer Cellular doesn’t operate off its own towers. Instead, it buys and resells voice and data packages from major carriers, like AT&T and Verizon. This lets them offer reliable coverage to 99% of the United States but at a more affordable price.

With plans starting at just $20 per month for unlimited talk and text, plus 1 gigabyte of data, Consumer Cellular is a budget-friendly way to get started with a mobile plan.

It’s important to note that 1 gigabyte of data is suitable for light internet use, like checking emails and occasionally browsing the web. It likely won’t be enough for someone who uses their phone to stream music, watch videos, or use social media apps.

For those who need more data, Consumer Cellular offers an unlimited talk, text, and data plan for $50 per month for one line or $65 per month for two lines. Buyers can transfer their current phone number and use their existing device free of charge as long as it’s unlockedⓘ A cellphone that can be used with any carrier or network—locked phones are tied to a specific carrie and compatible with their network. 

For those needing a new phone, Consumer Cellular offers a large selection of iPhones, hearing aid-compatible phones, and flip phones with large displays.

The company offers interest-free financing over 24 months for most phones, priced as low as $2 per month after a down payment of $11. 

Our Reviews Team appreciates the option to add roadside assistance through Allstate Roadside Services for just $3 per month, offering peace of mind while traveling.

Our expert’s take

Who may love it

• Older adults looking for a basic cellphone plan to keep them connected
• People shopping for an affordable cellphone service with reliable coverage
• Anyone looking for a cellphone plan that offers financing for new devices

Who may want to avoid it

• People who use their phone for more than just talk, text, and email 
• Those who often text friends and family abroad (Consumer Cellular charges 5 cents per international text message)
• Anyone who prefers to visit a store for in-person support

Customer reviews

Consumer Cellular has 4.7 out of five stars, with more than 845,000 reviews on the brand’s website. It also has one of the highest Trustpilot ratings in our roundup, with 4.2 out of five stars.

Many reviewers noted the service’s superior customer service and affordability. A few critics mentioned poor cellular service and glitches when checking out.

“Customer service representative was very knowledgeable, and her experience had all my phones working in a very short time.”

— Paula H., verified buyer on 08/15/24

“The site would regularly not allow me to go further. Then it said there was an error with the order. Then all of the sudden, it continued with the order. Tripled the amount of time this should have taken.”

 — Danielle W., verified buyer on 08/15/2024

Lively Preferred Plan: Best for Safety

Our expert take on the Lively Preferred plan

Owned by Best Buy, Lively offers prepaid cellphone plans, like Lively’s Preferred plan. It costs $39.99 per month and includes unlimited talk and text, 24/7 access to monitoring center staff, and family alerts.

You’ll also have access to Lively Rides, where the Lively team can schedule rides through Lyft, and Ask Lively, which connects you to the Lively team to help you with everything from driving directions to checking the local weather. 

For more features, you can upgrade to the Lively Premium plan for $49.99. This plan includes 24/7 medical advice from registered nurses and board-certified doctors, plus personalized care plans from “care advocates” to keep you on track with your health goals. 

Christopher Norman, MSN, APRN, APHN-BC, GNP-BC, a geriatric nurse practitioner based in New York, noted that although these features sound good, people should approach them with caution. “Questions to ask as the consumer: ‘Whose doctors/nurses/care advocates are you connecting with? Is it the team you already work with? Is this team connected with your existing team? How much access do they have to your medical records?’ While this feature sounds good on paper, the functionality can be complicated, and if these health care providers are providing advice based on limited information, the results might not be favorable. Definitely research the ins and outs of this feature before opting to pay this premium,” he said.

According to Lively, multiple discounts are available, but you’ll need to call customer service to sign up and receive these discounts.

One potential drawback is that Lively doesn’t allow you to use your own device. You can choose between two Lively Jitterbug phones designed for older adults: the Jitterbug Flip2 ($80) and the Jitterbug Smart4 ($120). These phones feature large keypads, are hearing aid compatible, offer simple navigation, include a “super high” volume option, and have an audio readout setting. They also have “urgent response” buttons that will call the Lively 24/7 monitoring center when pressed.

If you purchase the Jitterbug Smart4, which supports 4Gⓘ 4G is the fourth generation of mobile technology that allows users to access the internet. 1 LTE, you’ll be required to buy one of the three data plans, which start at $5 for 1 gigabyte and go up to $30 for unlimited data. 

Our expert’s take

Who may love it

• Older adults looking for a basic, user-friendly smartphone with a large screen and keypad
• Anyone looking for a cellphone plan that includes extra support and safety features
• Those who don’t want to commit to a contract

Who may want to avoid it

• Large families who need multiple lines
• People who are more tech-savvy and prefer an iPhone or device with advanced features
• Those who need international coverage

Customer reviews

The Jitterbug Flip2 and Smart4 have 4.1 and 4.3 out of five stars on the Best Buy website, respectively. Many reviewers mentioned that both phones are user-friendly, and they appreciate the extra safety features for older adults, like the “urgent response” button.

Unfortunately, many buyers have expressed frustration with Lively’s customer service. The company has a low rating of 1.5 out of five stars on Trustpilot based on 252 reviews and 1.17 out of five stars based on 226 reviews with the Better Business Bureau.

“The phone itself is fine. But customer service—the people answering the phone—are not helpful.”

— Terry L., verified buyer on 06/24/2024

“I got this for my grandmother to keep in touch with the family through social media. The Jitterbug Smart4 is incredibly easy to use, and she was able to learn how to use it pretty quickly. I like the screen size and how big the font gets, not to mention how friendly and helpful Lively customer support is.”

— Nessa K., verified buyer on 08/08/2024

For more information, see our in-depth Jitterbug review.

Mint Mobile Unlimited Plan: Best for Unlimited Talk and Text

Our expert take on the Mint Mobile Unlimited Plan

Like Consumer Cellular, Mint Mobile is an MVNO (mobile virtual network operator) on the T-Mobile network to offer nationwide coverage. The company provides unlimited talk, text, and data plans starting at just $30 per month, making it our review’s most budget-friendly cellphone service. 

No contracts are required, but you’ll have to pay for at least three months of service upfront. The more you pay, the larger the discount, with options ranging from $120 for three months ($45 per month) of service to $360 for a full year ($30 per month).

Mint Mobile often offers discounts to new buyers who want to try their service, with three-month plans often as low as $45 ($15 per month).

For people who only use their phone for talk and text, Mint 55+ offers unlimited talk and text plus 5 gigabytes of monthly data for $15 for the first three months of service. After that, you’ll have to pay $180 upfront for a year.

The Mint 55+ plan also offers other perks, including unlimited technical support, assistance transferring numbers, and help to cancel service with your previous carrier.

You can bring your own unlockedⓘ A cellphone that can be used with any carrier or network—locked phones are tied to a specific carrier device to use or choose from nearly 50 devices that qualify for two-year interest-free financing through Affirm on the Mint website. 

Our expert’s take

Who may love it

• Anyone who is looking for an affordable cellphone plan that doesn’t mind paying upfront for services
• People who stream a lot when not near Wi-Fi
• Those who want to use an existing phone

Who may want to avoid it

• People who would rather pay month-to-month
• Adults who don’t use much data 
• Someone who wants to send and receive text messages abroad without roaming charges

Customer reviews

Mint Mobile has 4.2 out of five stars on the brand’s website, with more than 26,000 reviews. Many positive reviews mentioned the affordability and helpful customer service. Others noted difficulties with phone activation.

“I liked how easy it was to switch. I like the price. Coverage outside of the city is spotty.”

— Meagan Y., verified buyer on 07/31/24

“Problem with the activation; it’s been about a week and a half, and still working on it. I have already paid for a year and can’t use it.”

— Dawn R., verified buyer on 06/21/24

On Trustpilot, Mint Mobile has a rating of 3.1 out of five stars based on more than 12,000 reviews. Buyers appreciated the service’s affordability and simplicity, though some mentioned spotty coverage in rural areas.

T-Mobile Essentials Choice 55: Best for Couples

Our expert take on the T-Mobile Essentials Choice 55

T-Mobile Essentials Choice 55 costs $60 for two lines that include unlimited talk, text, and data, earning our top choice for couples. This plan offers added perks for buyers age 55 and older, such as an unlimited 3Gⓘ 3G is the third generation of mobile network technology, and it was the first to allow smartphones to connect to the internet. mobile hotspotⓘ This feature allows the user to share their cellular data connection with other devices that don’t have Wi-Fi access. and 50 gigabytes of premium, high-speed data. Research shows that T-Mobile outperforms AT&T and Verizon in both 5Gⓘ 5G is the fifth generation of wireless cellular technology, and it’s designed to be faster, more reliable, and more flexible than previous generations. coverage speeds, so you’ll have access to fast and reliable connectivity. 

T-Mobile offers two other plans for adults: the Go5G Plus 55 for $110 per month and the Go5G Next 55 for $130 per month for two lines. Both plans offer unlimited streaming when on a plane, faster streaming speeds, Netflix with ads, and Apple TV+. You can use your own device as long as it qualifies or browse through nearly 40 devices eligible for two-year interest-free financing. 

T-Mobile requires buyers to provide their entire social security number when signing up to verify identity and confirm eligibility for financing. People cautious about sharing sensitive information may prefer a prepaid service, like Mint Mobile or Lively.

Our expert’s take

Who may love it

• Couples 55 and older looking for an unlimited text, talk, and data plan with a large coverage area
• People who prioritize technology and fast network speeds
• Frequent travelers or those who often text internationally
• Those who prefer to shop and receive in-store customer service

Who may want to avoid it

• Those who prefer not to share their full Social sSecurity number
• Someone with a partner who is younger than 55

Customer reviews

Many buyers appreciated the T-Mobile brand’s service and reliability, yet some expressed difficulty reaching customer service. Like most large cellphone providers we’ve researched, T-Mobile has a low score of 1.3 out of five stars based on 5,600 reviews on Trustpilot.

“I have a tax included 55+ plan. Depending on where you live, a tax-included plan may be a better plan.”

 — Gramps28, verified buyer on 09/15/23

“As far as the cell and internet services, they are good. It’s the support they have in place that fails at both the stores and tech support. When I added lines, the tech at the store told me one thing, and it ended up being the opposite, causing me money, stress, anxiety, and frustration. Eventually, it was corrected, but geez.”

— Dorrie M., verified buyer on 08/15/2024

Verizon Unlimited Welcome: Best for Families

Our expert take on the Verizon Unlimited Welcome plan

The Verizon Unlimited Welcome plan offers unlimited talk, text, and data throughout the United States, Mexico, and Canada. When you buy a plan for a family of four or five, each line on the plan costs $30 per month. This is $35 less than it would cost if purchased as a single line ($65). If you use your own device, the price drops to just $25 per month after monthly promotional credits.

Note that this plan doesn’t include a mobile hotspot. If you want to add a hotspot, you’ll need to upgrade to the brand’s Unlimited Plus plan, which costs $45 per month per line when you get four lines.

When mystery shopping, we found all of Verizon’s options a little overwhelming, and adding multiple lines was a bit confusing. To make this process easier, we recommend getting help from family members or customer service.

Our expert’s take

Who may love it

• Families of four or more who are looking for affordable, bundled plans with multi-line discounts
• People who have existing home internet through Verizon

Who may want to avoid it

• People who want a mobile hotspot
• Those looking for individual plans

Customer reviews

Verizon Wireless has mixed reviews, with 1.2 stars on Trustpilot based on more than 5,300 reviews. Many reviewers said they’re pleased with the savings offered by the Unlimited Welcome plan. Others mentioned poor customer service and hidden charges.

“I’ve been a Verizon customer for 20 years. Best service by far. I also have/had AT&T, Sprint, and others.”

 — Jeff S., verified buyer on 06/15/2024

“I switched 2 lines to the Unlimited Welcome plan, dropping the cost from $30 to $27 per line (with autopay and paperless billing on 5G Start plans). We lost the hotspot feature, which I rarely use except when traveling, but I can add it as needed once or twice a year, so it’s not a big deal. We’re considering adding an 8th line at the $27 rate, and if I don’t notice a significant difference in service, I’ll likely switch all lines to Unlimited Welcome.”

— Suzy Q., verified buyer on 08/02/23

How we test the best cellphone plans for seniors

Our Reviews Team has dedicated more than 2,500 hours to testing and evaluating medical alert systems and cellphones for older adults. We consulted with licensed adult caregivers, doctors, and nurse practitioners who specialize in older adult care, mystery shopped 13 brands, and surveyed 1,000 older adults who use medical alert systems and cellphones. 

We evaluate cellphones based on a number of factors many shoppers consider, according to our survey results, including network coverage, affordability, and data plans. 

We choose the best cellphone plans for older adults based on their test scores in the most important criteria. We identified the most important criteria based on our survey results and conversations with mobility experts. 

How to get a senior cellphone plan

To qualify for senior citizen cellphone plans, you’ll generally need to visit a local store with your government-issued photo ID or upload it online to verify eligibility.

How much do senior cellphone plans cost?

Senior cellphone plans typically cost between $20–$75, depending on the plan.

How to save on a cellphone plan for seniors

The best way to cut costs is to choose a plan that fits your needs, avoid unnecessary features, and check for discounts and promotions. Joining a family plan with family members or trustworthy friends can also help you save through discounts for multiple lines.

Compare the best cellphone plans for seniors as of 2024

Bottom line 

Finding the best cellphone plans for older adults can be challenging, but once you have an idea of your options, you can make an informed decision that meets your needs and budget.

“The best cellphone is the cellphone that an older person will use. Gifts like this from family members are often well-intentioned but if the older person isn’t comfortable using the phone or if there’s not ready support to help them get more comfortable with it, it might remain unused,” said Norman.  

If you are having trouble covering the cost of your cellphone plan, there are ways to find financial relief. You can start by exploring programs like Lifeline, which offers discounts on phone service for eligible older adults with limited income, and by reaching out to customer service to ask about available discounts or promotions.

Frequently asked questions

Are there any free cellphone plans for seniors?

Lifeline is a federal program established by the Federal Communications Commission in 1985 that provides monthly discounts of up to $9.25 on cellphone plans for those with limited income. People living on tribal lands may receive up to $34.25 off per month. Find out how to apply for Lifeline.

How do senior cellphone plans work?

Most cellphone plans for older adults are designed to be affordable and offer simple, easy-to-use features. These plans generally include unlimited talk and text with varying amounts of data, depending on how you use your cellphone.

What’s the most affordable cellphone plan for seniors?

The most affordable cellphone plan for older adults is one that matches their needs without going over budget. For this review, our team selected Consumer Cellular’s 1 GB plan as the best affordable cellphone plan for older adults, costing just $20 monthly.

Questions? Email us at reviewsteam@ncoa.org.

Sources

1. Statista. 5G in the United States – Statistics & Facts. Jan. 26, 2024. Found on the internet at https://www.statista.com/topics/7600/5g-in-the-united-states