- Price: $812–$1,649
- Material: Hybrid
- Firmness: Medium-firm
- Trial period: 365 nights
- Shipping: Free shipping, old mattress removal available for $125 depending on location
- Warranty: 10 years
- Sizes: Twin, twin XL, full, queen, king, California king
- Mattress height: 13 inches
Emma Mattress Review 2024 | Expert Tested
If you’re looking for an affordable mattress you can buy online, you’ve probably heard about Emma and its flagship product, the Emma Hybrid Comfort. Our Reviews Team tested it and found it’s firmer than advertised. It has a thin layer of foam over coils, so it may not be right for you if you’re looking for a plush experience. Keep reading to learn if the Emma Hybrid Comfort meets your needs.
Emma mattress
Emma mattresses come with a 10-year warranty and a 365-night trial. The Emma Hybrid Comfort is a popular option our team believes is best for stomach sleepers, people who like bouncy beds, and those who find it easier to move around on firm material.
Video: Emma Hybrid Comfort review
Take a close look at the Emma Hybrid Comfort with physical therapist and mattress reviewer Nicole Hernandez, DPT. In the video below, Nicole shows how the mattress performs in testing through a variety of sleeping positions. She also talks about how this mattress performs in key categories, including edge support, motion isolation, and functional support. Check out the video to learn what draws most mattress buyers to the Emma Hybrid Comfort mattress and if it’s the right fit for you.
Our Emma experience
Emma Hybrid Comfort
Emma contact and payment information
Customer service
You can reach Emma customer service by:
- Phone: Call 855-580-3662, available Monday through Friday from 10 a.m. to 7 p.m. ET
- Chat: Chat widget via the bottom-right corner of the website, available Monday through Friday from 10 a.m. to 7 p.m. ET
- Email address: support@emma-sleep.com
In our experience, a phone call is the fastest way to reach someone from Emma. Representatives tend to offer additional promo codes over the phone, too. The chat feature has been slow for us—usually we interact with a bot and wait hours for a response.
Payment options
Credit card payment options are Visa, MasterCard, American Express, and Discover. Other options are Shop Pay, Meta Pay, PayPal, Google Pay. Emma offers financing through Klarna.
Compare Emma against competitors, as of May 2024
Price for queen | $1,319 | $2,095 | $1,248.80 | $1,499 |
Firmness | Firm | Medium-firm | Medium-firm | Medium |
Mattress type | Hybrid | Innerspring hybrid | Hybrid | Memory foam |
White-glove delivery* | Yes | Yes | No | Yes |
*Free shipping and setup of new mattress and free removal of old mattress
Bottom line
The most impressive thing about the Emma Hybrid Comfort mattress is its affordable price. Depending on the company’s current sales, this mattress can cost three times less than the competition. Its 365-night trial period goes beyond the industry standard of 120 nights, and its firm feel is ideal for stomach sleepers.
If you like to sleep on your back or side, have any mobility concerns, or need a mattress that will ease pain at night, it’s best to keep looking. Many of the mattresses vetted by our Reviews Team are best for side sleepers or best for hip pain. Find out your sleep preferences and specific needs before shopping for your next mattress.
Frequently asked questions
It’s difficult to say whether the Emma mattress will be worth it to you. So much depends on your sleeping position and personal preferences. Consider taking advantage of the company’s 365-night trial to see if it’s right for you. Review the company’s trial period terms and conditions and return policy first.
The Emma mattress offers some pressure relief for back sleepers, and it’s a decent choice if you’re sticking to a budget. Because it’s a firm mattress, higher-weight (more than 250 pounds) sleepers may find that it’s more supportive and comfortable than medium-firm mattresses, granting them better pain relief. Read more about the best mattresses for back pain.
Because everyone is built differently and has different preferences, there’s no one-size-fits-all mattress. That said, our Reviews Team likes the Helix Midnight Luxe, Nectar Premier, and Saatva Classic, which you can read about in the best mattresses our experts reviewed.
Have questions about this review? Email us at reviewsteam@ncoa.org.
Sources
- Medic G., et al. Short- and Long-Term Health Consequences of Sleep Disruption. Nature and Science of Sleep. May 19, 2017. Found on the internet at https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5449130/pdf/nss-9-151.pdf