Key Takeaways

  • Medicare Advantage Plans (MAPs) are seeking opportunities to enhance preventive and wellness services to improve the management of their members’ chronic conditions.

  • Older adults and persons living with disabilities make up the largest Medicare beneficiary population and are among the nation’s most vulnerable and costly populations affected by chronic disease. 

  • Offering evidence-based programs can increase member awareness, support self-management activation, and build skills that address healthy diet, smoking cessation, and physical activity.

Over the past few years,  Part C Medicare Advantage Plans have been granted increased flexibility to provide targeted benefits to beneficiaries with chronic illnesses through Special Supplemental Benefits for the Chronically Ill (SSBCI). Established in 2019, under the 2018 Bipartisan Budget Act (BBA), the goal of SSBCI benefits are to support delivery of essential non-clinical services that address social and environmental factors of health for members and caregivers with complex medical andsocial needs. 

The initial BBA amendments expanded “primarily health related” supplemental benefits to include many services offered by community-based organizations in the aging network. In the past, supplemental benefits were required to be “primarily health related” and only included items or services to prevent, cure, or diminish an illness or injury. The 2019 policy enhancements increased the scope of “primarily health related” supplemental benefits to include the following items and services: 

  • Services or items used for diagnosis; services or items used to compensate for physical impairments; 
  • Services or items that improve the functional or psychological impact of injuries or health conditions; or,
  • Services or items that reduce avoidable emergency and health care utilization.

Examples of allowable benefits that meet this definition include:

  • Adult day care services
  • Home-based palliative care
  • In-home support services
  • Support for caregivers of enrollees
  • Medically-approved non-opioid pain management
  • Stand-alone memory fitness benefit
  • Home safety devices and modifications
  • Transportation
  • Over the counter drug benefits

Furthermore, beginning in 2020, plans were permitted to target "non-primarily health-related" supplemental benefits for beneficiaries with chronic illnesses. The SSBCI options provided MA Plans with more flexibility to address the environmental factors that impact health. 

Examples of allowable benefits that meet this definition include:

  • Complementary therapies
  • Pest control
  • Food and produce
  • Meals
  • Non-medical transportation
  • Structural home modifications
  • Service dog support
  • Social needs benefit
  • Transitional/temporary supports
  • Indoor air quality equipment and services

What does this mean for community-based organizations?

The revised policy provides greater opportunities to integrate key home and community-based services and supports into Medicare Advantage Plans. This is a crucial step toward addressing social determinants of health among vulnerable populations. As these benefits are considered, Medicare Advantage Plans face the challenge of offering new options while balancing the cost of building complex infrastructure to deliver them. Community-based organizations with existing systems for receiving referrals, serving beneficiaries, and sharing data can serve as contractors for Medicare Advantage Plans to not only offer SSBCI, but also connect beneficiaries to a robust support network on an ongoing basis.

As the new benefit allowances are rolling out, uptake among Medicare Advantage Plans is growing for some benefits and stagnant among others. For example, the number of plans that offered non-medical benefits such as meals, transportation, in-home support services, and acupuncture doubled from 2018-2020, but offerings like caregiver support and home-based palliative care remain low.1

For more detailed anaylsis, explore the following resources:

5 tips to prepare for contracting with Medicare Advantage Plans for SSBCI

  • Find local plans. Utilize the CMS Medicare Plan Finder or your state insurance bureau to identify Medicare Advantage Plans in your community, including Special Needs Plans and Managed Long-Term Services and Supports Plans. You can also identify enrollment numbers for Medicare Advantage plans by county and state. Enrollment data can inform strategy for plan outreach and engagement. 
  • Understand the timeline. Medicare Advantage Plans must submit their proposed benefits for review and approval each year as part of the annual application process. The next year’s Medicare Advantage application planning cycle may begin as early as 12-18 months prior to the enrollment year. For example, plans may already be preparing for proposed benefit financial analyses for the 2024 enrollment year. Confirming the decision making timelines early in your engagement with the negotiation process is key. Plans may also consider utilization of your CDSME services as a pilot opportunity, which could result in earlier engagement and service options.
  • Be informed. Utilize resources that provide more in-depth information on opportunities for contracting around SSBCI, including the webinar, Medicare Advantage: Laying the Groundwork for Emerging CBO Opportunities, Better Medicaid Alliance resources, and content from the USAging Aging and Disability Business Institute. Additionally, the NCOA video, Improving Quality of Life and Health Care Outcomes Through Chronic Disease Self-Management Education Programs, provides high-level national outcomes data that supports the value of evidence-based programs to improve quality of care and quality of life metrics for aging consumers.
  • Demonstrate need. Share information from your community needs assessment or area plan to support inclusion of specific supplemental services in Medicare Advantage plan benefit packages. Gather information about the Star Ratings for plans in your market, so you can determine how to promote your programs to address gaps for the plans. Medicare Advantage plans must meet stringent Medicare quality and performance guidelines as defined in the Star Ratings. Plans with high performance ratings reap benefits such as premium bonuses, which help fund supplemental benefits. Poorly performing plans could face penalties such as decreased enrollment or dismissal from the Medicare program. For example, there are specific diabetes management and prevention quality measures for which plans must demonstrate performance improvement each year.
  • Member experience. Share satisfaction statistics from your program surveys to demonstrate the high level of consumer satisfaction for those enrolled in evidence-based programs or other applicable services. There is a great deal of emphasis on member experience as a key quality measure for MAPs. MAP The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is administered by independent organizations approved by CMS.  Those CAHPS measures most likely to be impacted by evidence-based programs include:
    • Provider support for managing chronic conditions;
    • Provider/consumer communication;
    • Health promotion and education;
    • Falls prevention and post falls assessment/referral;
    • Health status and functioning; and
    • Help taking prescribed medications


1. Medicare Advantage Plans Offering Expanded Supplemental Benefits: A Look at Availability and Enrollment. Found on the internet at