To seek help with the Healthy Aging Programs Integrated Database (HAPID®), make data requests, report a bug, or ask any data collection related question, you can contact the data management team for assistance. 

If you do not yet have an account in HAPID, email hapidhelp@ncoa.org or contact your technical assistance liaison. 

If you already have an account, we encourage you to submit your request for help as a ticket within the database by following the these steps.  

Instructions for Seeking Technical Assistance in HAPID

• Log in to your account in the Healthy Aging Programs Database. 
• Click on the Support tab on the menu bar. 
• Complete the fields to best describe the nature of the problem. 
• The contact name is auto-populated to your registered username. 
• Identify the Case Type (bug report, data entry, reporting, etc). 

• Select the related program category (Falls, CDSME, or N/A).  

• Enter a brief subject. 
• Add a description of the issue. 
• Attach a file or document, if you have it. 
• Click Submit. 
• Track the status of your cases, under the ‘Cases’ tab, by Case number, and see its status. Clicking on the Case number provides a summary of the case submitted, any email exchange, and see which staff member was assigned your case. 

Submitting a ticket through the database ensures your issue is tracked and resolved in a timely manner. 

If you don't have an existing account in the Healthy Aging Programs Integrated Database, visit About HAPID and contact hapidhelp@ncoa.org  with questions.