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Tools & Training for Professionals

NCOA's data visualization tools, webinars, outreach templates, and charts will help you learn more about benefits eligibility and assist older adults with benefits enrollment.

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Discover Recent Center for Benefits Webinars

The Center for Benefits Access hosts regular webinars for benefits counselors and volunteers about benefits and Medicare topics. View recordings and download slides.

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Explore. Learn. Connect.

You're passionate about serving older adults. We're passionate about giving you the latest knowledge to do your job even better. NCOA Connect is where aging professionals can access educational content at your convenience. Access live and on-demand webinars, conferences, and events sponsored by NCOA and our partners.

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More Stories

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Nov 7, 2022

Recent Center for Benefits Webinars

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A close up shot of "Medicare" and "Medicaid" stamped on cardboard, along with a smattering of prescription pills.

Nov 1, 2022

Medicare in 2023: Changes Affecting Low-Income Beneficiaries

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A closeup shot of a pharmacist assisting a customer with their prescription.

Oct 13, 2022

Medicare Part D Special Enrollment Periods

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A middle-aged woman is writing in notebook in front of her computer.

Oct 3, 2022

Sample MIPPA Outreach Materials

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Learn more about what Medicare Part D for your prescription drugs might cost in 2023.

Sep 30, 2022

Medicare Part D Cost-Sharing Chart

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Three donuts are  atop several twenty-dollar bills.

Sep 30, 2022

Donut Hole: Who Pays What in Part D

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Older couple sitting on couch talking with doctor via telemedicine appointment on tablet

Aug 2, 2022

Medicare Telehealth Toolkit for Counselors

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Give NCOA permission to upload your program data uploaded to the National CDSME or Falls Prevention Database.

Jun 1, 2022

Navigating the Original Medicare and Medicare Advantage Appeals Process

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A Black senior man is placing an envelope in a mailbox.

May 25, 2022

Extra Help (LIS) & Medicare Savings Programs (MSP): Mapping Those Potentially Eligible

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$100 dollar bills and prescription pills

May 10, 2022

Medicare Savings Program Enrollment

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An older adult woman is in line at a pharmacy, purchasing her medications.

Mar 24, 2022

LINET and Part D Extra Help

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Native American Indian woman smiling

Mar 1, 2022

How to Help Native Americans, Alaskans, and Hawaiians Find Medicare Savings

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Give NCOA permission to upload your program data uploaded to the National CDSME or Falls Prevention Database.

Feb 23, 2022

How to Successfully Write Competitive Grants as a Community-Based Organization

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Close up shot of a Medicare card that's paper-clipped to an important healthcare document.

Jan 20, 2022

Medicare Savings Programs Eligibility and Coverage

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The word "Benefits" written on a notebook that's on an office table.

Jan 20, 2022

Medicare Core Benefits Cheat Sheet

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Piggy bank with calculator, money and eyeglasses on the table

Jan 20, 2022

Counting Income & Resources for Extra Help

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Our integrated care toolkit breaks down Medicare and Medicaid coverage options in an easy-to-understand format for counselors and consumers.

Jan 13, 2022

Integrated Care for People with Medicare and Medicaid

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Medicare written in blocks with stethoscope

Nov 4, 2021

Medicare in 2022

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Close up shot of a person holding a cell phone, looking at their calendar trying to make a decision.

Aug 19, 2021

Medicare Advantage Special Enrollment Periods

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An Asian senior woman is holding her tablet up, making a decision about her health.

Jul 28, 2021

Mapping Low-Income Older Adults by Race, Language, and Technology Access

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Get practical tips to partner with local libraries for MIPPA and Medicare benefits outreach.

Jun 28, 2021

How to Partner with Libraries for MIPPA Outreach

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Older Medicare recipient's hand holding tubing while receiving kidney dialysis for end stage renal disease

May 3, 2021

Medicare and End Stage Renal Disease

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Eyeglasses sit atop a Medicare enrollment form.

Mar 24, 2021

Changes to Medicaid Following the Public Health Emergency

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Oct 27, 2020

Redeeming, Redetermination, and Reassignments in Extra Help

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NCOA provides learning collaboratives to support community-based organizations in achieving complex sustainability strategies.

Sep 30, 2020

Benefits Outreach to Underserved Populations: Best Practices

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Jan 27, 2020

Part D Extra Help Application Guide

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A Black female pharmacist is helping an older senior couple, explaining a medication to them as they check out.

Jan 10, 2020

Part D Best Available Evidence Policy

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An up-close shot of someone filling out an application.

Jan 7, 2020

Simultaneous LIS and MSP Application Submission

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Get tips for working with Hispanic older adults and get help with the National Falls Prevention Database.

Jul 1, 2019

Caring and Connecting with Latino Older Adults

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Medicare inside torn dollar bill

May 30, 2019

Medicare Buy-In Programs

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The National Falls Prevention Database houses participant and workshop level information from evidence-based falls prevention programs across the country. Learn more about program participants and explore guidance for data collection and management.

Jan 28, 2019

Webinar: Understanding Medigap

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curved bank of red lights

Dec 19, 2018

Streamlining Eligibility for Medicare Savings Programs: State Options

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An older Asian woman checks her mail, staring with a confused look at a piece of mail she's picked up.

Dec 3, 2018

Medicare Communications and Marketing Guidelines

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A close-up of a hundred dollar bill puzzle, with the majority of Ben Franklin's face showing.

Jan 24, 2018

The Burial Disregard in Asset Tests

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A close-up shot of someone writing "Earned Media" with a black, permanent marker.

Aug 7, 2017

Earned Media Guide to Outreach

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A senior Black woman wearing glasses rests near her window, using her tablet.

Aug 6, 2017

Outreach Messages: What the Research Says

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